The general terms and conditions of the Lapis Art web store have been compiled in accordance with the Consumer Protection Act, the Personal Data Protection Act and the Electronic Commerce Act.
These general the terms and conditions apply to the use of the Lapis Art web store at the web address www.lapisart.hr including all subpages and to the purchase of products available there. Please read these terms and conditions carefully before use. Your agreement to the terms and conditions set forth herein is a prerequisite for making a purchase.
GENERAL TERMS AND CONDITIONS OF USING THE WEB STORE
1.1. The web store available at the web address www.lapisart.hr was established by Lapis Art, whose headquarters are located at Ivana Tkalčića 32, 10 000 Zagreb, Croatia (hereinafter ‘Lapis Art’ or ‘Seller’). If you have any questions, you can contact us at the e-mail address firstname.lastname@example.org or at the contact information listed on the ‘Contact’ website.
1.2. Lapis Art provides a web store service on a website in the domain Lapis Art.hr. The service consists of providing information services, content management, conducting financial transactions, selling goods between users of the web store, ie you as a buyer and us as a seller, and organizing the delivery of items for sale. The web store service can only be used in the territory of the European Union and the United Kingdom.
1.4. The user agrees to use the web store exclusively in accordance with the positive regulations for reviewing published content, purchasing available products by submitting legally valid orders and communicating with the seller.
1.5. The services we provide through the web store do not include the costs you incur using computer equipment and other electronic equipment (electronic devices) and the services for accessing our web store. Lapis Art is not responsible for the costs of telephone, data traffic or any other costs that may occur when ordering or viewing the content of the web store and using the services available on it.
CHANGES TO THE GENERAL TERMS
2.1. The valid version of the General Terms and Conditions of Use of the web store is always considered to be the version published on this page. In case of disputes, the version that was valid at the time of the purchase and with which you as a user have expressed your consent at the time of placing the order will apply.
2.2. We hereby inform you that there is a possibility of periodic changes to the General Terms and Conditions of Use of the web store in order to comply with changes in the law and / or our business processes. We are technically unable to notify each user of any changes, so we recommend that you read this text when reusing the web store to be aware of possible changes.
2.3. Lapis Art reserves the right to change or discontinue (temporarily or permanently) any products or services it provides, as well as changes to the content in the online store, without prior approval or notice, subject to good business practice.
CONCLUSION OF PURCHASE AGREEMENT
3.1. When browsing the contents of the web store, you are free to select the desired items and add them to the cart. This action is in no way binding. Once you have selected the desired items and you are sure you want to buy them, you proceed to the order process where you enter all the information needed to place an order, confirm your agreement with the General Terms and Conditions of the online store, and depending on the payment method. The actions you have performed and confirmed during the order submission process are considered to be the conclusion of the sales contract and as such are binding.
3.2. The price of the product listed on the web store does not include VAT and represents an invitation to users to purchase goods at that price. The ordered goods are delivered at the prices and conditions valid on the web store on the day of placing the order, regardless of the prices and conditions valid on the day of delivery.
3.3. These General Terms and Conditions form an integral part of the sales contract concluded through the web store.
3.4. After submitting your order using the web store interface, you will receive an automatically generated confirmation of receipt of the order to the e-mail address you entered in the order process (hereinafter ‘Confirmation’). The confirmation of receipt of the order is not considered a confirmation of the conclusion of the contract of sale by the seller, but is only a document confirming the receipt of the order.
3.5. We reserve the right to reject the received order if due to extraordinary circumstances we are not able to execute it according to quality standardsweb stores of the company Lapis Art. The seller is not obliged on the basis of the received order to enter into a contract of sale in the event that he can not fully fulfill the obligations under the contract. The contract of sale by the seller is considered concluded at the time of shipment of goods, of which you will be notified by special e-mail.
PRODUCT PRICES AND METHODS OF PAYMENT
4.1. EUR. The seller reserves the right to change the price without prior notice.
4.2. In extraordinary cases of administrative error in stating the price of the product on the website of the web store, we are not obliged to enter into a contract of sale on unfavorable terms. If such a case occurs, we will offer you to purchase the product at the correct price, without the obligation to accept such an offer. In case of your non-acceptance of the offer, the amount paid will be refunded if the payment has been made by you before.
4.3. The products remain the property of the seller until receipt of full payment according to the concluded contract of sale, regardless of whether the goods are delivered.
4.4. You can make a payment by making a payment to our transaction account using internet banking or a general payment slip.
4.5. You will receive the invoice by e-mail or in a package together with the goods or as a separate shipment, depending on the place of dispatch of the goods. If you need an R1 account, please enter the company name when going through the order process and enter all the necessary information.
4.6. It is possible to issue R1 invoices for all forms of payment. The R1 invoice option is selected when selecting the payment method with the entry of all necessary data for issuing an R1 invoice. Issuance of R1 invoices is currently available as an option only to legal entities registered in the Republic of Croatia. Due to legal regulations, we are not able to issue R1 invoices later.
4.7. The promotional code is entered in the purchase process in the code entry field, after which the calculation of the cart is reduced by the discount defined by the code. Then make the payment in the chosen way.
DELIVERY OF GOODS / DELIVERY
5.1. The moment you place an order on the web store, Lapis Art receives your order. When paying to a transaction account via internet banking or general payment slip, the packaging starts after receiving the payment.
5.2. Delivery is made on the territory of Croatia.
5.3. Lapis Art will not change the terms of sale after the conclusion of the contract or cancel the delivery of goods unless due to a technical error of the inventory tracking system a particular product that was presented as available is not actually available. In this extraordinary case, we will notify you in a timely manner via the contact information you provided when placing your order. We will allow you to choose another product instead of the unavailable product from the originally concluded contract, without the obligation to accept such an offer. In case of your non-acceptance of the offer, the amount paid will be refunded if the payment has been made by you before.
5.4. If the order includes several products, one of which is not available, we will notify you in a timely manner, and the other ordered products will be delivered in accordance with the contract.
5.5. All products will be packed in transport packaging in such a way that they cannot be damaged by normal transport handling. When taking over the product, the buyer is obliged to check for any damage and immediately report it to the delivery worker who delivered the goods, ie refuse to take over the shipment on which external damage is visible. The buyer is obliged to sign the delivery note or delivery note when taking over the goods, and the delivery service takes it as a confirmation of collection. By signing the Buyer’s receipt of the shipment, it is considered that the product has been taken over without visible damage.
RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT AND RETURN OF GOODS
6.1. You have the right, without giving a reason, to terminate the sales contract within 14 days from the day of taking over the goods or after placing the order, in case you have changed your mind before the delivery of the goods.
6.2. In order to be able to exercise the right to unilaterally terminate the Purchase Agreement, it is necessary to submit a duly completed copy of the Form for unilateral termination of the Purchase Agreement, together with the original invoice.
6.3. In the event of termination of the contract, each party is obliged to return to the other what it received under the contract. According to Article 72 of the Consumer Protection Act, you are obliged to return the received goods at your own expense to the address Lapis Art, Ivana Tkalčića 32, 10 000 Zagreb.
6.4. The precondition for unilateral termination of the Contract is that the goods have not been used and that they are in the original packaging, including the original labels. If usedI (impairment) occurred, upon receipt of the returned goods we will assess the condition of the goods according to the visible signs of use and accordingly determine what percentage of the refund will be paid to you. In such situations, we will contact you and try to find the most mutually acceptable solution.
6.6. No later than 14 days from the date of receipt of your notice of termination, provided that you have fulfilled your obligation to return the delivered goods, we will refund your payment using the same means of payment you used when ordering.
6.7. Unfortunately, we are unable to refund any additional costs that result from your explicit choice of mode of transportation, or any other costs associated with the refund process. We are also unable to receive shipments sent in a way that requires payment on delivery.
7.1 . In really rare cases when you receive defective goods, you have the right to complain or complain about the goods within the legal deadline under the Consumer Protection Act.
7.2. In accordance with Art. 10 of the Consumer Protection Act, we allow you to send your complaints to the e-mail address email@example.com or by mail to the address Lapis Art, Ivana Tkalčića 32, 10 000 Zagreb. We will respond to all complaints received as soon as possible, but no later than 15 days from the date of receipt of the complaint, and we will resolve your complaint in the most favorable way possible.
7.3. Refund in the event of a complaint of defective goods is made in such a way that after receiving the complaint, in agreement with you, we send a delivery service to your address who will pick up the package and return it to our company.
7.4. A complaint will be considered valid if the product inspection and, if necessary, additional expertise, determines that it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act.
7.5. If the complaint is found to be valid, at our expense we will replace the goods with the same without defects or refund the full amount paid for the product, including shipping costs.
7.6. In the event that the complaint is not valid, ie if the consumer’s complaint is rejected, the customer who submitted the complaint will bear the cost of re-delivery of the purchased product to the customer’s address.
RIGHTS AND OBLIGATIONS LAPIS ART STORE
8.1. Lapis Art is obliged to deliver the sold item to you in time and in the manner specified in the presented business conditions, after you place the order and pay the purchase price in accordance with Article 3.2. up. Lapis Art is responsible for material defects of goods sold on the web store in accordance with Croatian positive regulations, especially the Law on Obligations of the Republic of Croatia.
8.2. Lapis Art in the web store offers products that are in our exclusive ownership.
8.3. Lapis Art is obliged to provide true information about the offered goods and to provide complete information about the payment of the purchase price and delivery of the goods.
8.4. The Web Store may be temporarily unavailable or available only to a limited extent, as a result of regular maintenance or system upgrades, due to technical difficulties, force majeure problems, or other causes. Lapis Art (as well as third parties associated with it) is not responsible, regardless of the cause and duration, for any unavailability of the web store, any delay or interruption in the transmission of information, partial or complete interruption or malfunction and / or technical problems that may lead to incorrect data processing and any claims or losses arising therefrom.
8.5. Lapis Art shall not be liable for any inability or delay in the performance of any of its obligations under these Terms or any of the contracts in the event that it is the result of any action or event beyond the reasonable control of Lapis Art, including failure of public or private telecommunications networks. In that case, Lapis Art will use all reasonable efforts to fulfill its obligations as soon as possible after the cessation of such extraordinary action or event.
RIGHTS AND OBLIGATIONS OF YOU CUSTOMER
9.1. You are obliged to pay the price of the purchased products and delivery costs, and pick up the purchased products upon delivery. For all complaints you are authorized to contact us, according to the above instructions.
9.2. You are responsible for any impairment of the goods from the moment of their taking over, which occurs as a result of handling the goods, except that which was necessary to determine the nature and characteristics of the goods.
DATA AND PRIVACY POLICIES
10.1. Lapis Art undertakes to protect the privacy of personal data of all users of the web store, and will treat them in accordance with the Personal Data Protection Act, ie other applicable regulations.
10.2. The rules of data protection and privacy of users, including the Rules on cookies, are considered an integral part of the General Terms and Conditionsuse of the web store and are available at the link ‘Data protection and user privacy rules’.
INTELLECTUAL PROPERTY RIGHTS AND CONTENT OWNERSHIP
11.1. The Lapis Arta website and web store contain materials protected by copyright, trademark, design and other information covered by other rights of natural or legal persons, including, but not limited to, the rights to texts, applications, photographs, videos, graphics, music, sound and the like, unless otherwise indicated.
11.2. You may not modify, publish, transmit, reproduce, participate in the transfer or sale, create derivatives, or in any way exploit any content, in whole or in part, without the express written consent of Lapis Art or the right holder. You may not download, duplicate, modify, edit, distribute, display, delete, send, sell, resell, adapt, or modify copyrighted material in any way other than for your own personal use.
11.3. For the avoidance of doubt, Lapis Art expressly reserves and does not transfer to the user any rights in relation to the content of the web store and website, and prohibits the use of the content of the web store and website except as provided by these General Terms and as may be permitted. instructions on the web store itself.
COMMUNICATION, COMPLAINTS AND MANNER OF DISPUTE RESOLUTION
12.1. In case you notice an error, problem, violation, unacceptable content and the like published in the web store or on the Lapis Arta website, you can contact us or send a complaint via e-mail address firstname.lastname@example.org. We will respond to any such written complaint within 15 days of receiving it.
12.2. Croatian law applies to these General Terms and Conditions and all contracts.
12.3. We hereby inform you of our good will to resolve any dispute amicably amicably, as well as your right to use out-of-court consumer dispute resolution mechanisms with the right to initiate out-of-court dispute resolution by filing an application with the Croatian Chamber of Commerce and / or submitting a conciliation proposal. conciliation at the Croatian Chamber of Commerce, and by using the online Platform for online resolution of consumer disputes.
12.4. In the event of a court dispute, the court with actual jurisdiction in Zagreb shall have jurisdiction.
Date of last change: 30.10.2020.